FAQ
Frequently Asked Questions regarding our services, modes of payment, refunds, discounts, tracking etc.
General Information
Can I get a quotation?
The best way to get a quote is by going to the order now page and following the step and you will get the quote instantly before you place the order. Or if you have a special request you can simply email us at sales@ontimelanyards.com and we will be more then glad to help you out.
What's the turnaround time?
We have the fastest turnaround time in the nation. Standard turnaround is 7 days production and 7 days shipping, but you have the option to rush the products as fast as 5 business days. The best part about our company is that we guarantee our delivery dates.
Can I place my order online?
Yes, you can. Following are the ways you can place your order:
1.
Online
2. On the phone 1(866) 237-4721
3. On chat
4. Via email
Digital Proof
Can I preview before I purchase?
We offer you free proof before you decide to purchase and a hassle free experience.. simply fill up your order details and at checkout you will get the option of "See Design - Pay later". We will send you the proof once you submit the order along with payment and proof approval link which will allow you to then pay via credit card or PayPal.
What is a digital proof?
A digital proof is a digital image of how your products will look. We will show you a image before we start production. You can make as many changes as you like to the digital proof until you are satisfied.
Payment Information
What methods of payment are accepted?
We accept following credit cards: Mastercard, Visa, Discover or American Express. You may also pay with PayPal. Purchase orders are accepted for schools, certain non-profit groups and government organization.
Do you charge sales tax?
We do not charge tax. We also do not charge any other fees such as customs/brokerage fee.
Shipping/Production
How long will it take before I receive my products?
It takes 7 days for production and 7 days for shipping (total of 14 days), unless if you choose to expedite your order.
How accurate is your delivery date?
We guarantee the delivery time of your order. 98% of our packages are delivered to our customers on the date specified on their receipt.
Still have questions?
If you have a question that was not answered here then feel free to call us or email us and we will get back with you within 24 hours.